Aegis is accepting applications for an experienced Technology Consultant capable of providing high quality onsite and remote technology support, including but not limited to Windows-based network, application and desktop support; infrastructure maintenance; server/cloud migrations and/or upgrades; router/firewall implementation; resolution of technical issues; and hardware and software installations and repairs.
A Technology Consultant delivers tiered support onsite, remotely and/or via telephone for product applications, installation and use, including software application and setup; troubleshoots issues and implements corrective action for Aegis customer network systems in the Network Operations Center (NOC).
Minimum Educational and Experience Requirements:
- 4 year College Degree preferred
- Minimum of three years of technical support experience;
- IT CompTIA A+, CompTIA Network+, Microsoft Certified Professional;
- Microsoft Certified Systems Administrator or Microsoft Certified Technology Specialist, preferred.
Required Technical Skills:
- Detailed knowledge of the specifications of cloud and on premise servers and installations (i.e., Microsoft Windows 2003, 2008, 2008 R2, 2012 and 2016);
- Knowledge of other network operating systems desired (e.g., SCO Unix, Linux, Ubuntu, Redhat etc.);
- Detailed knowledge of firewalls (i.e., Fortigate, SonicWALL, Cisco, NETGEAR Prosafe) and the firewall access control lists that make them work.
- Detailed knowledge of Email systems, including Microsoft 365
- Detailed knowledge of database technologies and SQL (e.g., be able to back up a database and SQL maintenance plans).
- Detailed knowledge of network infrastructures, including but not limited to: IPv4 networking, routing, manageable switches, firewalls, NAS devices, iSCSI, Windows domains, SMB sharing and wireless networking;
- Detailed knowledge of monitoring servers and network equipment, including but not limited to: remote access, SNMP, email alerting and Windows event log.
- High level of proficiency in supporting and configuring desktop applications, including but not limited to:
- Windows operating systems (Win7 to current)
- Mac OSX;
- Knowledge of Linux Desktop is a plus;
- Microsoft Office and 365 Office Aps
- Adobe Acrobat (creator and reader);
- QuickBooks;
- Secure communications (e.g. encrypting emails, files and internet web sites).
Other Required Skills and Abilities:
- Intermediate end user proficiency in Microsoft Office and Visio;
- Excellent analytical and problem solving skills;
- Must be detail-oriented with an excellent customer service orientation;
- Excellent written and oral communication skills;
- Ability to present ideas to customers in business-friendly and user-friendly language;
- Extensive experience working in a team-oriented, collaborative environment;
- Ability to develop and maintain effective working relationships at all levels within and outside of the company.
Benefits: Health, dental, vision, life and disability insurance; paid leave and holidays; retirement plan.
Employment is contingent upon successful completion of background screening and employment reference check.
Aegis Business Technologies is family-friendly drug-free workplace and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
E-mail Blake Dowling to apply.
