Based on survey responses from more than 4,000 employer clients, Manpower earned a 2010 Net Promoter Score (NPS) of 50 percent, significantly above the staffing industry average of 33 percent*. Introduced in 2003, NPS is embraced by major organizations as a measure of customer loyalty, satisfaction and engagement.
“We are honored to earn a client loyalty score that is well above the industry average,” said Martina McDowell, Manpower Tallahassee. “As the industry leader, we remain focused on delivering innovative workforce solutions that put the right people in the right place at the right time. This recognition is a testament to the successful talent management strategies we have developed in collaboration with the companies we serve.”
Survey results show that Manpower’s high NPS can be attributed to excellence in:
• responding quickly with associates;
• providing quality associates to employers;
• minimizing turnover; and
• invoicing accuracy.
Manpower collects data from clients throughout the year to measure its NPS score. The results are based on a survey that consists of one key question, “What is the likelihood that you will recommend Manpower to others?” Results are derived from the number of promoters minus the number of detractors, and scores can range from -100 to +100. The more promoters a company has, the higher its NPS score. NPS is considered a strong indicator of customer loyalty because the question gauges how willing a respondent is to put their personal reputation at stake with a recommendation.
Manpower, with offices in Tallahassee is a leader in innovative workforce solutions; creating and delivering services that enable its clients to win in the changing world of work. The company offers employers a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; and consulting. The focus of Manpower’s work is on raising productivity through improved quality, efficiency and cost-reduction across their total workforce, enabling clients to concentrate on their core business activities. Manpower is committed to exceeding client expectations, as evidenced by its 2010 Net Promoter Score of 50 percent, significantly above industry average. More information on Manpower is available at http://www.us.manpower.com or press.manpower.com.